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SHOPPING ONLINE
When you have finished shopping, click on “Shopping cart" to view all your orders. Quantity and subtotal price will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.
Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.
Key in your contact information and shipping address, apply your promo code to enjoy discount off your purchases. We offer local delivery to RESIDENTIAL only (Available on Weekdays, 10am - 5pm). Lastly, choose your preferred payment method to complete your order.
Yes, all the products are available online for your purchase.
Products are kept in your shopping cart for as long as the product is available. If the product is not available, the site will alert you at the cart page that the product is out of stock. Your order and products is only confirmed after payment is made.
ABOUT ACCOUNT
This makes it easier for you as your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to a full overview of your profile, pending orders, order history and payment details.
This makes it easier for you as your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to a full overview of your profile, pending orders, order history and payment details.
Only the E-commerce team from D’Studio can assess your information. We take your privacy and security very seriously. Click here to see our ‘Privacy Policy’.
Go to the “Login” Page and click on the “Forgot Password?” link. Enter your email address associated with your account and we will notify you via email on how you can create a new password. For your safety, the email will expire in 24 hours after it is sent.
You may login to your account to change your personal details. (Excluding your registered email address.)
ABOUT ORDERS
Yes, currently all purchases have to done online and only local delivery to RESIDENTIAL is allowed
No, we are sorry we are unable to take orders over the phone at the moment.
Once your order has been processed, an e-receipt will be sent to you via email. There will be an Invoice No. stated on the receipt which you can use it to check the status of your purchase (Ready for Collection/Still Pending).
All orders are delivered using local courier service at $4.30
All self-collection will be done at D'Studio. We will contact you to arrange the timing for your collection.
Do inform us immediately via email or whatsapp so that we can proceed to cancel your order before processing.
If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.
No, we only do local delivery in Singapore at the moment.
In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact us for further assistance.
ABOUT PAYMENT
You can make payment through Paypal - Visa, Mastercard, Amex and Discover.
REFUND & EXCHANGE
a) We only allow size exchanges within 7 working days after purchase.
b) You would need to bring your receipt and item down to D’Studio.
c) Kindly ensure that the item is in good condition and in its original packaging before doing so.
You may change the same product to a different size, subject to the product availability.
No, goods sold are non-refundable.
RETURN PROCESS
We do not allow return on your purchases once the order is placed.
Unfortunately, we are unable to accept any returns via mail at the moment and would only accept the return of physical goods at our store.
Unfortunately, we are unable to accept any cancellation of order.
You can input your email address and we will notify you when it is available.
If you are opting for self-collection, we will contact you via whatsapp and arrange for collection during the weekdays.
No collection will be done on weekends.
For ready stocks, the lead time will be 3-5 working days. For special- buy items, the lead time will be 1-2 weeks.
For ready stocks, the lead time will be 3-5 working days. For special- buy items, the lead time will be 1-2 weeks.
ABOUT WEBSITE
You may follow us on social media to get updates from us!
Instagram & Facebook: nypdstudio
PROMO CODE
If you are a NYP staff or student, you are entitled to a 10% discount. *Terms & Conditions apply.
When you place an order, you will see a box on the checkout page where you can enter your promo code. After you click "Apply", the promo code will be applied and discount will appear immediately along with your order total. The promo code must be redeemed at the point of ordering process; we are unable to apply the promo code after the order has been processed.
Unfortunately, if you did not enter your promo code at checkout, we are unable to apply it to your order once it has been placed.