Shopping Online

When you have finished shopping, click on “Shopping cart" to view all your orders. Quantity and subtotal price will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

Key in your contact information and shipping address, apply your promo code to enjoy discount off your purchases. Then, you can choose either self-collection (Available on Weekdays only, 10am - 5pm) or local delivery (Available on Weekdays only, 10am - 5pm) Local delivery free varies depending on your location. Lastly, choose your preferred payment method to complete your order.

Unfortunately, not all products are available in D'Studio website. Products like headphones, cameras, socks, laptop sleeves are not available online for sale. You can proceed to our store to make your purchase.

Products are kept in your shopping cart for as long as the product is available.  If the product is not available, the site will alert you at the cart page that the product is out of stock. Your order and products is only confirmed after payment is made.

About Account

This makes it easier for you as your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to a full overview of your profile, pending orders, order history and payment details.

It is really easy to register an account. Just simply click on the “Sign Up” link, enter in your information (name, school email address and password) and you are done!

Only the E-commerce team from D’Studio can assess your information. We take your privacy and security very seriously. Click here to see our ‘Privacy Policy’.

Go to the “Login” Page and click on the “Forgot Password?” link. Enter your email address associated with your account and we will notify you via email on how you can create a new password. For your safety, the email will expire in 24 hours after it is sent.

You may login to your account to change your personal details. (Excluding your registered email address.)

About Orders

Yes, you can choose the 'Self-collection' option and collect it at our store when the email is sent to you.

No, we are sorry we are unable to take orders over the phone at the moment.

Once your order has been processed, an e-receipt will be sent to you via email. There will be an Invoice No. stated on the receipt which you can use it to check the status of your purchase (Ready for Collection/Still Pending).

All orders can be self-collected at D'Studio. 

We offer SingPost normal mail at $1.80 for orders below S$14.99 and local courier service at $4.50 for orders above $15. 

After your order has been processed, you may come down to the D’Studio to collect your items on the date and time we sent you through email. For verification purposes, state your email and order number. Check your items before signing on the order sheet and self collection list. Should you require a change of collection date, kindly inform us early.

We offer exchange within 7 working days. Products must be in original, good condition. New item must be of the same or higher value. For more details, please refer to our exchange policy.

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.

No, we only do local delivery in Singapore at the moment.

If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact us for further assistance.

About Payment

You can make payment through Paypal - Visa, Mastercard, Amex and Discover.

Refund & Exchange

a) Items can be exchanged within 7 working days after purchase.
b) You would need to bring your receipt and item down to D’Studio.

c) Kindly ensure that the item is in good condition and in its original packaging before doing so.

d) New item must be of a higher value.

For an exchange, you may change the same product in different size, colour or pattern; this varies with the product availability.

You are also allowed to change for a product of a different brand or price as long as the price of the new product is higher than the product you want to exchange.

No, goods sold are non-refundable.

Return Process

You are entitled for return only when you do so within 7 days of receipt of your order, present the original receipt in our store, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Product like cosmetics are non-returnable for hygienic reasons.

Unfortunately, we are unable to accept any returns via mail at the moment and would only accept the return of physical goods at our store.

Unfortunately, we are unable to accept any cancellation of order. However, we do accept an exchange of goods. Click here to see our ‘Exchange Policy’

You can input your email address and we will notify you when it is available.

Unfortunately, items purchased are only ready for collection on a working weekday.

For ready stocks, the lead time will be 2-3 working days. For special buy items, the lead time will be 1-2 weeks.

If you log off without purchasing the item, the cart will automatically be an “Abandoned Cart”.

An abandoned cart occurs when you log off your account while your items are still in the cart. This means that your item(s) will not remain in your cart when you log back in. The product(s) will not be reserved for you. 

About Website

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Promo code

If you are a NYP staff or student, you are entitled to a 10% discount. *Terms & Conditions apply.

When you place an order, you will see a box on the checkout page where you can enter your promo code. After you click "Apply", the promo code will be applied and discount will appear immediately along with your order total. The promo code must be redeemed at the point of ordering process; we are unable to apply the promo code after the order has been processed.

Unfortunately, if you did not enter your promo code at checkout, we are unable to apply it to your order once it has been placed.